Refund policy
The Hen House does not offer returns or refunds. We do however offer exchanges within 14-days which means you have 14 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an e, you can contact us at bygabrielarivas@gmail.com. Please note that returns will need to be sent to the following address:
The Hen House GR
6960 North 5th Street #1067
North Las Vegas, NV 89084
United States
If your exchange is accepted, you will have to pay for the return shipping. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return question at bygabrielarivas@gmail.com.
Please send your request to bygabrielarivas@gmail.com. Customer must pay for return shipping. Once the item(s) are received, we will go ahead and process the exchange. Items MUST be in their ORIGINAL CONDITION. No exceptions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 3 days to contact us of any issues for a free exchange. Email us as bygabrielarivas@gmail.com to file a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.
Refunds
At the time we do not provide refunds but rather exchanges.
Please contact us at bygabrielarivas@gmail.com for any questions.